Terms and Conditions

§ 1 Scope and definitions

BlueFeza KG, Hauptstraße 110/4, A-3400 Weidling, Austria (commercial register HG Korneuburg, FN 495462x, VAT ID ATU73585845) operates the online shop at https://www.bluefeza.com. These terms apply to all services between BlueFeza KG (“we”) and our customers (“you”) in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity acting in exercise of its trade or profession.

§ 2 Conclusion of contract and storage

  1. The following order process applies to purchases via our online shop.
  2. Product presentations are non-binding and do not constitute a binding offer.
  3. You submit a binding offer by completing the checkout steps:
    1. Select products.
    2. Add items to the cart.
    3. Review cart contents.
    4. Open the order overview.
    5. Enter/confirm addresses, choose payment method, accept the T&C and the withdrawal policy.
    6. Click “Place order” (binding order).
    7. The contract is concluded when we send an order confirmation e-mail within three working days.
  4. The contract is concluded with BlueFeza KG.
  5. You can print the contract data via your browser. We do not permanently store the contract text for your later retrieval.
  6. Input errors can be corrected via browser functions or by cancelling the order process.
  7. Order-related information is sent by e-mail. Please ensure that your e-mail address is correct and that our messages are not blocked by spam filters.

§ 3 Subject matter of the contract

The shop sells physical goods (and, where indicated, digital products). The essential characteristics are described on the respective product pages. Unless otherwise agreed, digital products are licensed for your own use only.

§ 4 Prices, shipping and delivery

  1. All prices include statutory taxes.
  2. Unless expressly stated otherwise, payment is due in advance before shipment.
  3. Shipping costs are shown separately if they apply.
  4. Unless otherwise noted, products are ready for dispatch immediately (delivery time within Austria: 3–7 days after receipt of payment).
  5. Delivery countries: Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus, Austria.

§ 5 Right of retention / reservation of title

You may exercise a right of retention only with claims arising from the same contractual relationship. Goods remain our property until paid in full.

§ 6 Right of withdrawal

Consumers have a statutory right of withdrawal. Details can be found in our Withdrawal Policy.

§ 7 Liability

We are liable for intent and gross negligence. In cases of slight negligence we are liable without limitation for injury to life, body or health and for breach of essential contractual obligations (obligations that make the proper execution of the contract possible). In the latter case, liability is limited to foreseeable, typical damage.

§ 8 Contract language

The contract language is German. This English version is provided for convenience.

§ 9 Warranty / customer service

  1. Warranty is provided according to statutory provisions; for entrepreneurs the period is 12 months.
  2. Consumers are asked to check deliveries promptly and report obvious defects (this does not affect legal rights).
  3. Customer service: Monday–Friday 08:00–17:00 CET, e-mail [email protected].

§ 10 Final provisions

  1. Austrian law applies. For consumers, mandatory protections of their country of residence remain unaffected.
  2. The UN Convention on Contracts for the International Sale of Goods does not apply.
  3. For merchants and public law entities, the place of jurisdiction is the registered office of BlueFeza KG.
  4. We are neither willing nor obliged to participate in dispute settlement procedures before a consumer arbitration board.